Help & Support — Profit Prophet

◢ Frequently asked

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How do I create an account?

Install the app from the App Store or Google Play, open it, and tap Sign Up. You can sign in with Google, Apple, or email. Takes under 30 seconds. No credit card required for the free tier.

What's my first scan going to look like?

After sign-up, you land on the scanner home screen. Tap the green SCAN button, point your camera at any item — barcode works best for electronics, photo mode for anything without a barcode. Within three seconds you'll see the item identified with a profit estimate, eBay sold prices, and a Save & List button.

Do I need to give camera permissions?

Yes — the scanner is the core feature. If you accidentally denied camera access, go to Settings → Profit Prophet → Camera and toggle it on. The app never stores or uploads your photos without your action.

Can I use the app without signing up?

No — an account is required so your inventory, history, and Hive Points sync. But sign-up is free and takes 30 seconds.

Why does my scan show "Low confidence"?

Scanner confidence is based on image quality + how distinctive the item is. Low confidence usually means: faded label, unusual angle, or generic item (plain t-shirt, blank DVD case). Try a clearer photo, better lighting, or use the barcode if available. Pro users can use multi-image scan for tricky items.

The price seems wrong — what do I do?

Prices are median eBay sold data, so they reflect real recent sales. But edge cases exist: rare variants, mistakes in eBay listings, brand-new vs used confusion. Tap "Not Quite" on the scan result to retry identification. If prices still look off, tap "Refine" and adjust the category manually.

Does the app work without internet?

No — pricing data needs live eBay API calls. However, the app caches recent scans, so the same item scanned twice in quick succession loads faster. For reliable use, Wi-Fi or cellular data is required.

What's "vintage detection" and when does it kick in?

Modern and vintage versions of the same item (e.g., a new Pokémon card vs a first-edition Charizard) price very differently. Our system detects vintage markers (hologram, year stamps, condition) and shifts to a separate pricing bucket. Usually automatic, but you can force it in Refine mode.

Can I scan an entire pile of items at once?

Yes — the Bundle Analyser (Pro Lite and Pro) handles multi-item photos. Take one photo of a whole bag or box, and it identifies + prices each item separately. Free users get a single-item scan only.

How do I connect my eBay account?

In the app: Settings → eBay Integration → Connect. It uses eBay OAuth (secure standard login). No passwords stored by us. Disconnect any time from the same page. Required to publish listings directly; not needed for scanning or price research.

Why did my listing publish with a different title?

eBay sometimes normalises titles to match their catalogue — especially for items with matched EAN barcodes. Your generated title appears in the eBay editor before publishing; you can edit it freely there. If eBay auto-corrects post-publish, edit the listing in your eBay seller dashboard.

What are the three listing styles?

Professional: formal, detail-focused, best for electronics and collectibles. Casual: friendly tone, works for general items. Emoji: Gen Z voice with relevant emojis, good for streetwear, Y2K, trading cards. Plus Clothing and Trading Card are category-specific templates with the right jargon baked in.

Can I add my own custom footer to listings?

Yes — Settings → Listing Preferences → Custom Footer. Add your shop policies, dispatch times, or promotional text. It appears at the bottom of every generated listing.

Where's the "List on eBay" button on my inventory item?

Every inventory item has it. If you're not seeing it: check your user tier. Free users see a locked PRO button. Pro/Lite users without eBay connected see a Connect prompt. Pro/Lite users with eBay connected see the active green button. Sold items show a "Sold on eBay" confirmation instead.

How does auto-logging work?

Every time you tap Save & List (or Save) after a scan, the item flows straight into your inventory with buy price (what you enter), current value (median eBay sold), estimated profit, photos, and any notes you've added. No manual entry needed.

What does each status mean?

Available — you have it, not listed yet. Listed — currently on eBay or another platform. Sold — transaction completed, profit realised. Archived — kept for records, hidden from main view.

How does bulk editing work?

Tap Select in the inventory list. Checkbox any items you want to batch-edit. Options: bulk tag, bulk archive, bulk delete, mark bulk sold. Pro Lite and Pro only.

What's in the CSV export?

All inventory items with columns for: name, buy price, sell price, fees deducted, net profit, status, date bought, date sold, category, tags, notes. Compatible with Xero, QuickBooks, and UK Self-Assessment spreadsheet formats.

How do I cancel my subscription?

iOS: Settings app → tap your Apple ID at top → Subscriptions → Profit Prophet → Cancel. Android: Play Store → tap profile → Payments & subscriptions → Subscriptions → Profit Prophet → Cancel. Keep access until the end of your billing period.

Can I get a refund?

Refunds are handled by Apple and Google since they process the billing. Apple refund link. Google refund via Play Store subscriptions. They usually process within 48 hours. We recommend the 3-day free trial to avoid needing refunds.

I forgot my password / can't sign in

Tap "Forgot password" on sign-in. Reset email sent within minutes. If you signed up with Google or Apple, use the same Google/Apple login — no separate password exists. Still stuck? Email [email protected].

Does my account sync across devices?

Yes. Sign in with the same account on your phone and web dashboard — inventory, Hive Points, entry history, everything syncs. One subscription covers iOS + Android + web.

How do I delete my account?

In the app: Settings → Account → Delete Account. Permanent — inventory, history, and Hive Points are wiped. Active subscriptions need to be cancelled separately via App Store / Play Store. We comply with GDPR on data deletion requests.

How do I earn Hive Points?

Scan items (+points per scan), list on eBay (+points per listing), refer friends who sign up (+bonus points per signup), maintain daily streaks (+multiplier), complete weekly challenges (+bonus). Points don't expire.

How do I enter a competition?

In the app: Hive Mind tab → Competitions → pick a prize → Enter. You'll be asked a simple skill-based question (a UK legal requirement). Points deducted on entry. Each entry = one slot.

When is the winner drawn?

When all entry slots are filled. Drawn live on TikTok or YouTube. If not all slots fill by the deadline, every entry is refunded automatically (points back, money back) and the draw doesn't happen.

Can I buy entries without earning points?

Yes — on the website shop, you can buy direct tickets for any live competition. Same entry odds as earned-points entries.

How are prizes delivered to winners?

Digital prizes (gift cards, cash) sent within 24 hours to the email on your account. Physical prizes (consoles, gear) dispatched via tracked Royal Mail within 3 working days. Free UK + international shipping.

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